USER UPDATE: Haulier Summary Printing

The eAML2 site itself is operating normally but some customers have experienced a ‘Runtime Error’ when trying to print your haulier summary using Internet Explorer. The following options should enable you to overcome this error:

1. Update your software
    
2. Use a different internet browser
    
3. Update software settings

To help the eAML2 engineers resolve the problem, we would be grateful if you do have a ‘Runtime Error’ message appear, you e-mail the eAML2 helpline with details of which version of Adobe Reader and Internet Explorer you are using.  If you do not know how to find out the versions you are using, please follow the instructions below.

Thank You.

1. Update your software

1. Update Adobe Reader: http://get.adobe.com/reader/
2. Update Internet Explorer: http://windows.microsoft.com/en-US/internet-explorer/downloads/ie

2. Use a different internet browser

You can try using a different internet browser such as Firefox www.mozilla.org or Google Chrome www.google.com/chrome.

3. Update software settings

Change your permanent Adobe Reader settings to always open PDFs independently of Internet Explorer. The exact process below may differ slightly from this description depending on which version of Adobe Reader you are using.

1. Launch the Adobe Reader program.
2. Open the "Edit" menu.
3. Select "Preferences". You should see a pop-up dialogue box.
4. From the list of "Categories" on the left-hand side, select "Internet".
5. On the right-hand side, you should see an option for "Display PDF in browser". Turn this option off by clearing the tick box.

N.B. this will affect how your browsers/Adobe Reader behave on any website you visit. If you make the changes below then PDF files will always open in a separate Adobe Reader window rather than opening within your browser.

How to determine which versions you are using

You should be able to determine what versions you are using by following these steps:

• Internet Explorer
  1. Open the "Help" menu. If you cannot see this menu item, try pressing your "Alt" key once.
  2. Select "About Internet Explorer". You should see a pop-up dialogue box.
  3. Note down the long version number, it should be made up of three numbers separated by dots, e.g. "9.0.8112.16421". It should be located near to the top of the dialogue box depending on which version you are using.
  4. Click on "OK" to close the dialogue box when you are finished.
• Adobe Reader
  1. Launch the Adobe Reader program. You should be able to find it in your "Start Menu" under "All Programs" or via the "Search" box by typing "Adobe Reader", or you may have a "Shortcut" to the program located on your desktop.
  2. Open the "Help" menu.
  3. Select "About Adobe Reader [8/9/X]...". You should see a pop-up dialogue box.
  4. Not down the long version number, it should be made up of three numbers separated by dots, e.g. "10.3.1". It may be located near the top or the bottom of the dialogue box depending on which version you are using.
  5. Press the "Esc" (escape) key to close the dialogue box when you are finished.